Solazah

Terms of Service

Solazah Desktop, Solazah account services, and the Solazah Bridge browser extension

Last updated: 2026-08-05

These Terms form an agreement between you and Shanghai Viachronos Technology Co., Ltd. (“we”, “us”) covering your use of Solazah Desktop, Solazah account and sync services, the plugin marketplace, and the Solazah Bridge browser extension (together, the “Service”).

By using the Service you agree to these Terms. If you do not agree, stop using the Service and uninstall the software. How we handle personal information is described in our Privacy Policy, which forms part of these Terms.

1. Accounts

  • Sync, AI, and paid features require a Solazah account. Features that run entirely on your device do not require signing in.
  • Keep your account credentials and devices secure. Activity under your account is treated as yours unless you can show the account was compromised and you notified us promptly.
  • The Service is for individuals aged 18 or over, or lawfully established organisations. Under-18s may use it only with a guardian’s consent and supervision.
  • One person should hold one account. Accounts may not be transferred, rented, or shared.

2. Subscriptions, Credits, and billing

The Service offers a free tier and several paid tiers. Prices, included Credits, and available models are those shown on the checkout page at the time you pay.

  • Subscriptions bill monthly and renew automatically. You can cancel at any time from your account page; cancellation takes effect at the end of the current period, which remains usable and is not refunded pro rata.
  • Credits meter AI usage. Credits included with a subscription are granted monthly, valid for that period, and do not roll over. Credits bought as top-up packs do not expire while your account is active. Subscription Credits are consumed before top-up Credits.
  • Bring your own API key: you may configure your own third-party model provider. That usage is billed to you by that provider, consumes no Credits, and we take no cut.
  • Price changes never affect a period you have already paid for. We will notify you before renewal, and you may cancel before the next period begins.

3. Refunds

  • Subscriptions: full refund within 7 days of payment if you have used no more than 10% of that period’s included Credits.
  • Top-up packs: full refund within 7 days if unused; no refund once consumption has begun.
  • If the Service is unavailable for an extended period due to our fault, we will compensate or refund for the affected time regardless of the above.

Request a refund via the contact details below. We reply within 7 business days and refund to the original payment method.

4. Acceptable use

You may not use the Service to:

  • break applicable law, or generate or distribute unlawful or infringing content;
  • gain unauthorised access to, interfere with, or damage the Service or others’ systems — including circumventing quotas, mass-registering accounts, or reselling or proxying AI capacity to third parties;
  • reverse engineer the Service to extract model credentials, bypass billing, or defeat security controls;
  • upload or process personal data, trade secrets, or protected material you have no right to handle.

We may restrict features, suspend, or terminate accounts that breach this section. Fees are not refunded where termination follows a serious breach.

5. Your content

  • Your content stays yours. Conversations, notes, files, and settings you create, upload, or sync remain yours. We claim no ownership and do not use them to train models.
  • To provide sync, search, and AI features you grant us a revocable licence — limited to that purpose — to store, transmit, and process this content. Deleting content or closing your account revokes it.
  • You are responsible for ensuring your content does not infringe third-party rights.

6. AI-generated output

  • AI output is generated probabilistically and may be inaccurate, incomplete, or out of date. Do not rely on it alone for medical, legal, financial, or other professional decisions.
  • With your authorisation the assistant can take actions — reading and writing files, running scripts, controlling the browser and desktop. You bear the consequences of those actions. Review what you authorise and back up important data.
  • Identical inputs may produce different outputs; we do not guarantee reproducibility.

7. Plugins and third-party services

  • Plugins published by us are covered by these Terms. Third-party plugins are the responsibility of their developers; we are not liable for their behaviour, security, or content.
  • Third-party services you connect (model providers, mail, code hosting) are governed by their own terms. We are not a party to those services.
  • The Service includes open-source components under their respective licences.

8. Changes and termination

  • We may add, change, or discontinue features. Before making a materially adverse change to core capabilities paid users have purchased, we will give notice and refund the unused portion pro rata.
  • You may stop using the Service and close your account at any time. We then handle your data as described in the Privacy Policy.
  • We may suspend or terminate your account for serious breach or where required by law, giving advance notice where we can.

9. Disclaimers and limitation of liability

  • The Service is provided “as is”. To the maximum extent permitted by law we do not warrant that it will be uninterrupted, error-free, or fit for your particular purpose.
  • To the maximum extent permitted by law, our aggregate liability is limited to the fees you actually paid in the 12 months before the claim. We are not liable for indirect loss, lost profits, or lost data.
  • These limits do not apply to damage caused by our wilful misconduct or gross negligence, or to liability that cannot be excluded by law, including personal injury.

10. Changes to these Terms

We may update these Terms. We will notify you of material changes before they take effect. Continuing to use the Service after that means you accept them; if you do not, stop using the Service and you may request a pro-rata refund.

11. Governing law and disputes

These Terms are governed by the laws of the mainland People’s Republic of China. Disputes should first be settled by discussion; failing that, either party may bring proceedings before a competent court in Shanghai.

12. Contact

Shanghai Viachronos Technology Co., Ltd.
Email: support@solazah.com